Terms of Service

1.1 Eligibility

To use the Services, you must:

• Be at least 18 years old, or have reached the age of legal majority applicable to you, where that age is higher;
• Have the legal capacity and authority to enter into these Terms;
• Provide accurate, complete, and current information;
• Have a valid payment method accepted by NetPay or its payment partners;
• Use the Services only for lawful purposes;
• Not be subject to applicable sanctions or restrictions that prevent you from using the Services; and
• Comply with all applicable laws and regulations relating to your use of the Services.

NetPay's Services are currently intended for individual consumers unless we expressly state otherwise or approve another use in writing.

We may restrict the availability of our Services in certain countries, territories, jurisdictions, or payment corridors based on legal, regulatory, operational, risk, or commercial considerations.

1.2 Account Registration

Certain Services require you to create an account.

When registering, you agree to:

• Provide truthful, accurate, complete, and current information;
• Promptly update your information if it changes;
• Keep your login credentials and authentication information secure;
• Not allow another person to use your account;
• Notify us promptly if you suspect unauthorised access to your account; and
• Take reasonable steps to protect your account and devices from unauthorised use.

You are responsible for activity conducted through your account unless you have notified us of unauthorised access and the circumstances indicate that the activity was not caused by your failure to protect your account.

We may refuse registration or restrict an account where reasonably necessary for legal, regulatory, security, fraud-prevention, risk-management, or operational reasons.

1.3 Identity Verification and Customer Due Diligence

To comply with applicable legal and regulatory requirements and the requirements of our regulated payment partners, we may be required to verify your identity before allowing you to use certain Services.

You may be asked to provide:

• Government-issued identification;
• Proof of address;
• Date of birth and other personal information;
• Information about the purpose of a transaction;
• Information about the source of funds;
• Information about the intended recipient; or
• Additional information or documentation where enhanced due diligence is required.

The information requested may depend on the nature, value, destination, payment method, risk profile, or regulatory requirements applicable to a transaction.

If you do not provide information reasonably required for verification or compliance purposes, we may restrict, delay, decline, or suspend a transaction or your access to certain Services.

2.1 Cross-Border Payment Services

NetPay provides a technology platform through which eligible customers may initiate and manage cross-border payment transactions.

Depending on the transaction, payment corridor, currency, destination, and payment method, NetPay may work with licensed payment service providers, financial institutions, payout providers, and other service partners to facilitate payment processing and delivery.

Available Services may include, where supported:

• Cross-border money transfers;
• Bank account deposits;
• Mobile wallet transfers;
• Cash pickup;
• Other supported payout methods;
• Transaction tracking and status notifications; and
• Transaction history and receipts.

The Services available to you will depend on your location, the destination of the transaction, applicable regulatory requirements, and the availability of our payment partners.

2.2 Role of NetPay and Regulated Partners

NetPay does not necessarily perform every part of a payment transaction itself.

Certain activities associated with a transaction may be performed by licensed or authorised third-party providers, including:

• Payment processing;
• Foreign exchange;
• Settlement;
• Payout;
• Customer or identity verification;
• Transaction monitoring;
• Fraud screening; and
• Other regulated or financial services.

Where a regulated partner performs a particular part of a transaction, that activity may be subject to the partner's regulatory obligations, terms, policies, and procedures.

NetPay remains responsible for the aspects of the Services that it directly provides, subject to these Terms and applicable law.

2.3 Service Availability

The availability of the Services may vary by country, currency, payment method, destination, transaction type, and other factors.

We may add, modify, restrict, suspend, or discontinue Services or payment corridors where reasonably necessary for:

• Legal or regulatory compliance;
• Security;
• Fraud prevention;
• Risk management;
• Maintenance;
• Partner requirements;
• Operational reasons; or
• Other legitimate business purposes.

We do not guarantee that every payment corridor, currency, payment method, or feature will always be available.

2.4 Transfer Limits

Transfers may be subject to minimum and maximum limits.

Limits may vary based on:

• Sending and receiving countries;
• Currency;
• Payment method;
• Your verified account information;
• Applicable laws and regulations;
• Requirements imposed by our regulated partners; and
• Our risk and compliance controls.

Where applicable, the limit for a transaction will be displayed or communicated before you confirm the Transfer.

3.1 Initiating a Transfer

Before confirming a Transfer, you will be provided with the transaction information applicable to the Service, which may include:

• Amount to be sent;
• Applicable fees;
• Exchange rate;
• Amount expected to be received;
• Recipient information;
• Estimated processing or delivery time; and
• Any other material transaction information applicable to the Service.

You are responsible for reviewing the information carefully before confirming a Transfer.

3.2 Transaction Fees

Applicable fees will be disclosed before you confirm a Transfer.

Fees may include:

• NetPay service fees;
• Fixed or percentage-based transaction fees;
• Foreign exchange margins;
• Payment processing fees; or
• Third-party fees where applicable and disclosed.

The fees applicable to a transaction may vary depending on the payment corridor, amount, currency, payment method, and other factors.

3.3 Exchange Rates

Exchange rates applicable to a Transfer may be provided or determined by NetPay, a regulated payment partner, foreign exchange provider, or another service provider involved in processing the transaction.

The applicable exchange rate will be displayed or communicated before you confirm the Transfer where practicable.

Exchange rates may change before a transaction is confirmed. Once a Transfer has been confirmed, the applicable rate will be determined in accordance with the transaction information presented to you, subject to circumstances such as transaction cancellation, reversal, correction, or regulatory intervention.

The exchange rate offered by NetPay or its partners may differ from publicly quoted interbank or mid-market rates.

3.4 Payment Methods

Available payment methods may include bank transfers, debit cards, credit cards, mobile money, or other methods supported by NetPay and its payment partners.

By using a payment method, you confirm that:

• You are authorised to use it;
• The information provided is accurate;
• The payment method belongs to you or you otherwise have lawful authority to use it;
• The payment method is valid; and
• You have sufficient funds or available credit to complete the transaction.

We may decline or restrict a payment method where required for security, fraud prevention, compliance, or operational reasons.

3.5 Failed, Reversed or Charged-Back Payments

A transaction may fail, be reversed, returned, or become subject to a chargeback.

Where this occurs, we may take reasonable steps to recover or reconcile amounts owed in connection with the transaction.

If a payment used to fund a Transfer is reversed or charged back after funds have been delivered to a recipient, you may remain responsible for amounts that you legitimately owe, subject to applicable law.

We may restrict your account while investigating a failed, reversed, disputed, or potentially fraudulent transaction.

We will not charge or recover amounts that you are not legally required to pay.

4.1 Cancellation Requests

You may request cancellation of a Transfer before it has been completed or released for payout, subject to the status of the transaction and the requirements of the applicable payment provider.

A cancellation request does not guarantee that a Transfer can be cancelled.

Once a Transfer has been processed, settled, or paid to the recipient, cancellation may no longer be possible.

4.2 Refunds

Where a Transfer is eligible for a refund, the refund will be processed in accordance with our applicable refund procedures and any requirements imposed by the relevant payment provider.

A refund may be appropriate where, for example:

• A transaction cannot be completed;
• A transaction is rejected or returned;
• A duplicate payment has occurred;
• An error attributable to NetPay or a service provider results in an incorrect transaction; or
• A refund is otherwise required by applicable law.

The timing and method of a refund may depend on the original payment method, the relevant payment provider, banking processes, and applicable regulatory requirements.

Where a transaction fails or is returned for reasons outside NetPay's control, additional third-party charges may apply where permitted by law and clearly disclosed or otherwise applicable.

5.1 Lawful Use

You agree to use the Services only for lawful purposes.

You represent that:

• Funds used in a transaction come from lawful sources;
• You have the legal right to send the funds;
• You are not using NetPay to conceal the source, ownership, or destination of funds;
• You are not using NetPay to evade applicable tax, currency-control, reporting, or regulatory requirements; and
• You are not using NetPay on behalf of another person without appropriate disclosure and authorisation.

5.2 Prohibited Activities

You must not use the Services to:

• Launder money or finance terrorism;
• Facilitate fraud, corruption, theft, or other criminal activity;
• Send or receive proceeds of crime;
• Circumvent applicable sanctions or embargoes;
• Send funds to or on behalf of sanctioned persons or entities;
• Use false, stolen, misleading, or fraudulent identity information;
• Submit fraudulent payment information;
• Conduct unauthorised transactions;
• Interfere with or attempt to compromise the security of the Application;
• Introduce malicious software or code;
• Reverse engineer or unlawfully extract source code;
• Circumvent transaction limits or security controls;
• Resell or provide access to the Services without our written permission; or
• Use the Services in any manner that violates applicable law or regulatory requirements.

We may investigate suspected prohibited activity and take appropriate action, including delaying, declining, restricting, suspending, or terminating a transaction or account.

13.1 Contacting NetPay

If you have a complaint or concern regarding the Services, please contact our support team at: support@netpayinstant.com

We encourage you to provide sufficient information to help us investigate your complaint, including the relevant transaction reference where applicable.

We will acknowledge and investigate complaints in accordance with our complaints-handling procedures and any applicable regulatory requirements.

13.2 Third-Party or Regulated Provider Complaints

Where a complaint relates specifically to a payment, financial, foreign exchange, or payout service performed by a regulated third-party provider, we may need to refer or escalate the matter to that provider.

Where appropriate, we will assist in facilitating communication or resolution.

13.3 Regulatory and Consumer Rights

Nothing in these Terms prevents you from exercising any mandatory rights available to you under applicable consumer protection or financial services laws.

Where applicable, you may also have the right to refer a complaint to the relevant regulator, financial ombudsman, consumer protection authority, or other competent authority in your jurisdiction.

13.4 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory consumer protection or other rights that apply to you under the laws of your country of residence.

Nothing in this section prevents you from exercising a mandatory right to bring a claim before a court or competent authority that has jurisdiction under applicable law.