Terms of Service

Last updated: June 17, 2026

These Terms of Service govern your use of the NetPay cross-border money transfer application. By creating an account, accessing our application, or initiating a transfer, you agree to be legally bound by these Terms. Please read them carefully before using our services.

For questions, please contact us at support@netpayinstant.com or reach our Compliance Team at compliance@netpayinstant.com.

01Eligibility and Account Registration

1.1 Eligibility Requirements

  • Be at least 18 years of age, or the age of legal majority in your country of residence, whichever is higher.
  • Be a natural person (individual consumer) — this Application is not intended for legal entities or corporate use without prior written approval from the Company.
  • Provide accurate, complete, and current information during registration and throughout your use of the Application.
  • Not be a resident of, or ordinarily located in, a country or territory subject to comprehensive international sanctions including but not limited to those imposed by the UN, EU, US OFAC, or the relevant authorities of your jurisdiction.
  • Not be listed on any government or intergovernmental sanctions list, including but not limited to the OFAC Specially Designated Nationals (SDN) list, the EU Consolidated List, or the UN Security Council Sanctions List.
  • Not have been previously suspended, banned, or had your account terminated by the Company for any reason.
  • Have the legal right, authority, and capacity to enter into this agreement under Applicable Laws.

1.2 Account Registration

To access the full functionality of this Application, you are required to create an Account. You agree to submit truthful, accurate, and complete information during registration; maintain and promptly update your Account information to ensure it remains accurate and current; keep your login credentials, passwords, and authentication tokens strictly confidential; accept full responsibility for all activities conducted under your Account; and notify us immediately at the contact details provided below if you suspect any unauthorized access to or use of your Account.

The Company reserves the right to refuse, suspend, or terminate any Account at its sole discretion, including for failure to meet eligibility requirements, provision of false information, or violation of these Terms.

1.3 Identity Verification (KYC)

In compliance with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and financial services regulations, we are legally required to verify your identity before you may send or receive funds. You agree to submit valid government-issued identification documents as requested; provide proof of address documentation as requested; submit to enhanced due diligence procedures, including source of funds declarations, for higher-value transactions or as required by our compliance team; and provide any additional documentation reasonably requested by the Company to satisfy our legal and regulatory obligations.

Failure to complete identity verification will result in restrictions on your Account, including suspension of transfer capabilities, until verification is successfully completed.

02Description of Services

2.1 Money Transfer Services

The Application facilitates the transfer of funds between individuals across international borders. Our services include initiation and processing of international money transfers; real-time or near-real-time exchange rate display and conversion; multiple delivery methods (bank account deposits, mobile wallet credits, cash pickup, and home delivery, subject to availability in the destination country); transaction tracking and status notifications; and transaction history and receipts accessible through your Account.

2.2 Service Availability

The availability of the Application and its specific features — including supported send and receive countries, currencies, delivery methods, and transfer limits — is subject to change without prior notice. We do not guarantee uninterrupted, error-free, or timely access to the Application, availability of specific corridors or currency pairs, or the continued availability of any particular feature. The Company may modify, suspend, or discontinue any part of the Application or its services at any time and for any reason, including for maintenance, regulatory compliance, or business decisions.

2.3 Transfer Limits

Transfers are subject to minimum and maximum limits that may vary based on the destination country and corridor, your verified identity and account tier, regulatory requirements applicable to the sending or receiving jurisdiction, and our internal risk and compliance assessments. Current applicable limits are displayed within the Application prior to confirming each Transfer.

03Fees, Exchange Rates, and Payment

3.1 Transaction Fees

All applicable Fees will be clearly disclosed to you before you confirm a Transaction. By confirming a Transaction, you agree to pay all disclosed Fees, which may include a fixed transaction fee, a percentage-based fee, a foreign exchange margin applied to the mid-market rate, and third-party fees charged by correspondent banks, mobile money operators, or payout partners (where applicable and disclosed).

3.2 Exchange Rates

Currency exchange rates used in Transactions are determined by the Company and may differ from publicly quoted inter-bank or mid-market rates. The exchange rate applicable to your Transfer will be displayed before you confirm the Transaction. Exchange rates are subject to change at any time without prior notice and may fluctuate between the time you initiate and the time we process your Transfer. The Company does not guarantee that the exchange rate offered will be the most favourable rate available in the market.

3.3 Payment Methods

You may fund Transfers using payment methods supported by the Application, which may include debit cards, credit cards, bank transfers, or mobile money. By submitting a payment, you represent and warrant that you are the authorized holder of the payment method used, the payment method is valid and has sufficient funds or credit available, and you authorize the Company to debit the specified amount, including all applicable Fees, from your designated payment method.

3.4 Failed or Reversed Transactions

If a payment to fund a Transfer fails, is reversed, or is subject to a chargeback, you remain liable for the full Transfer amount and any associated Fees, costs, and penalties incurred by the Company as a result. We reserve the right to suspend your Account and pursue collection of outstanding amounts through any lawful means.

3.5 Refund Policy

Once a Transfer has been initiated and is being processed, it may not be canceled or refunded. You may request cancellation of a Transfer that has not yet been sent to the payout partner. In the event of a processing error attributable solely to the Company, we will issue a refund to your original payment method within a reasonable period. Refund eligibility and timelines are subject to our Refund Policy, which is incorporated herein by reference.

04User Obligations and Prohibited Conduct

4.1 Lawful Use

You agree to use this Application solely for lawful purposes. You represent and warrant that all funds transferred through this Application are derived from legitimate and lawful sources, that you are not using this Application to circumvent any applicable currency controls, tax obligations, or financial reporting requirements, and that you are not acting as an agent, nominee, or intermediary for an undisclosed third party.

4.2 Prohibited Activities

You must not use this Application to engage in, facilitate, or promote money laundering or terrorist financing; transfers involving proceeds of crime, fraud, or corruption; evasion of taxes, exchange controls, or regulatory reporting requirements; transactions violating sanctions or embargo regimes; sending funds to sanctioned individuals or entities; fraudulent or deceptive conduct, including use of false identities; unauthorized access to or interference with the Application; reverse engineering or extraction of source code; transmission of malicious code; imposing unreasonable load on our infrastructure; or reselling or sub-licensing access to the Application without our written consent.

4.3 Accurate Information

You are solely responsible for providing accurate recipient details, including the recipient's full name, account number, mobile number, and any other information required to complete a Transfer. The Company shall not be liable for any loss, delay, or misdirection of funds arising from inaccurate, incomplete, or erroneous information provided by you.

05AML, Counter-Terrorism Financing, and Sanctions Compliance

The Company is subject to extensive regulatory obligations under applicable AML, CTF, and financial sanctions laws across the jurisdictions in which it operates. By using this Application, you acknowledge and agree that:

  • The Company is legally required to monitor, report, and in some cases block or freeze transactions that are suspected to involve money laundering, terrorist financing, fraud, or sanctions violations.
  • We may be required by law to report certain transactions to relevant financial intelligence units, regulatory authorities, or law enforcement agencies without notifying you.
  • The Company may delay, suspend, or decline any Transfer at any time if we have reasonable grounds to believe it may violate Applicable Laws, including AML and CTF regulations or sanctions requirements.
  • The Company may request additional information or documentation from you at any time to verify the nature, purpose, and source of funds for any Transaction.
  • We may terminate or suspend your Account with immediate effect if we determine, in our sole discretion, that you have violated or pose a risk of violating any AML, CTF, or sanctions obligations.
  • The Company will not be liable to you for any loss or damage arising from our compliance with Applicable Laws, including any delay, refusal, reporting, or blocking of Transactions undertaken for compliance reasons.

NetPay maintains a risk-based Anti-Money Laundering, Counter-Terrorism Financing, and Counter-Proliferation Financing (AML/CFT/CPF) programme, approved by its Board of Directors and subject to independent review. This programme includes customer due diligence calibrated to transaction risk, ongoing transaction monitoring, and staff training. NetPay is committed to obtaining and maintaining all licences, registrations, and regulatory approvals required in each jurisdiction in which it operates, and will update its published regulatory status as those processes are completed. Details of NetPay's internal compliance governance, escalation procedures, and audit programme are maintained internally and available to regulators and auditors on request.

06Data Protection and Privacy

Personal data submitted through this Application is collected, processed, and protected in accordance with our Privacy Policy, which is incorporated herein by reference. See our Privacy Policy for full detail on how identity, transaction, and compliance-related data (including data used for AML/CFT screening) is collected, used, and safeguarded.

07Intellectual Property

The Application and all of its content, features, functionality, design, trademarks, trade names, logos, software, algorithms, and technology are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Application solely for your personal, non-commercial use in accordance with these Terms. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Application; use the Company's trademarks or brand elements without prior written authorization; or remove, alter, or obscure any proprietary notices. Any feedback or suggestions you submit may be used by the Company without any obligation to compensate you.

08Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Application and all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and warranties that the Application will be uninterrupted, error-free, secure, or that Transfers will be completed within any specified time frame.

09Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with these Terms or your use of the Application. In no event shall the Company's total cumulative liability to you for all claims exceed the greater of the total Fees paid by you to the Company in the three (3) months immediately preceding the event giving rise to the claim, or one hundred US dollars (USD $100). Nothing in these Terms limits or excludes the Company's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by Applicable Law. The Company shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control, including acts of God, natural disasters, war, government actions, regulatory changes, or actions of third-party service providers.

10Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and service providers from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your use of the Application, your violation of these Terms or any Applicable Law, any inaccurate information you provide, or any Transaction initiated through your Account.

11Account Suspension and Termination

You may close your Account at any time by contacting our customer support team; closure does not affect obligations arising prior to closure. The Company may suspend or terminate your Account, with or without notice, for actual or suspected violation of these Terms, fraudulent or unlawful activity, failure to complete required identity verification, compliance with a legal or regulatory obligation, extended inactivity, or discontinuation of the Application. Upon termination, your licence to use the Application ends immediately, pending Transactions may be cancelled at our discretion, and provisions that by their nature should survive termination will continue to apply.

12Dispute Resolution and Governing Law

If you have a complaint, contact our customer support team first; we will acknowledge it within two (2) business days and endeavour to resolve it within fifteen (15) business days. These Terms are governed by the laws of the jurisdiction in which the Company is registered and licensed. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for any dispute, subject to any mandatory consumer protection rights you are entitled to under the laws of your country of residence, including the right to bring claims before local regulatory authorities. If unsatisfied with our response, you may have the right to refer your complaint to the relevant financial services regulator or consumer protection authority in your jurisdiction.

13Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will notify you through an in-app notification, an email to your registered address, or a prominent notice on our website prior to the change becoming effective. Continued use of the Application after the effective date constitutes acceptance of the updated Terms.

14Third-Party Services and Partners

The Application may integrate with or link to third-party services, financial institutions, payment processors, and payout partners. These third parties operate independently and are subject to their own terms and privacy policies. The Company does not endorse or accept responsibility for any third-party services or data practices.

We partner with licensed financial institutions and payment providers across different jurisdictions to facilitate cross-border payments and financial services. Through our partnerships, we leverage regulated financial infrastructure and local payment capabilities to deliver secure, compliant, and reliable solutions to our customers.

15General Provisions

These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and the Company. If any provision is found invalid or unenforceable, it will be severed and the remaining provisions will continue in effect. No failure or delay by the Company in exercising any right operates as a waiver. You may not assign your rights under these Terms without our prior written consent; the Company may assign these Terms to any affiliate or successor without your consent. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Company. These Terms are written in English, which prevails in the event of any conflict with a translated version.

16Contact Information

Customer Support

support@netpayinstant.com

Compliance Team

compliance@netpayinstant.com